To minimize the possibility of electric shock, unplug the appliance from the power supply before attempting any maintenance or cleaning, or turn the house circuit breakers/fuses to the off position.

Water leaking from the rear of a top-load or front-load washer is often related to installation, hoses leaking, or plumbing issues.

  • When installing a new washer you must remove a red or blue plug to install the drain hose. When removing the plug, you may get a small spill of water due to testing at the factory. This is normal. The drain attaches at right rear.
  • A 30" minimum drain hose facility (stand pipe) is required.
    • Make sure the drain hose is secured and fully inserted into the drainpipe. 1995 and newer models: The drain hose should be secured and fully inserted into the washer drain hose port prior to assembly of the plastic drain hose clamp. A plastic retainer clamp is used to attach the drain hose to the back of the washer. When the hose is inserted correctly, the retainer clamp will not be flush with the cabinet. But, once the two clamp screws are installed and tightened, the clamp will be pulled to the cabinet.
    • Watch the standpipe (drainpipe) as the washer spins. If water backs up in the pipe and overflows onto the floor, often happening about 3/4 of the way through the spin, this could indicate a household plumbing problem, requiring a plumber.
    • If the above suggestions do not correct the situation, service will be required. To schedule a service appointment, please contact American Service 516 997 5599 or schedule online here